Cancellation & Exchanges

We’ll gladly accept unworn, unwashed, or defective merchandise purchased on Aulemen.com for return or exchange. For more details, see refund policy here.

How do I cancel an order?

If you decide to cancel the order, please reply to the order confirmation email within 1 hour of purchase. If you didn't receive the email, simply email: help@aulemen.com for the cancellation.

How do I exchange an item?

If you would prefer another size or another style, you can request this when making your return. To do so, please send an email to help@aulemen.com with your order number.

I've received a wrong item, what should I do?

We’re so sorry if you’ve received a wrong item. Please attach the picture of the wrong items and order number so we can get this sorted for you as soon as we could.

How do I return the order?

You could send back items to our warehouses within 30 days of delivery. Please read our refund policy here.

Do you refund delivery costs if I return something?

Your delivery charge will be refunded in some circumstances, for example, if your entire order was faulty or incorrect. In any other case, customers are responsible for the shipping charges.